Privacy Policy

1. Who we are

Makan Design Company is an interior design and build company based in the Kingdom of Saudi Arabia. We are responsible for the personal data described in this policy.

2. What information we collect

Information you give us:

• —Start Your Project and Contact forms: your name, email, phone number, company name, and the project details you choose to share, such as location, space type, area, budget, timeline, and design needs.
• —Consultation booking: your name, email, and preferred time when you book a consultation through our online scheduling tool.
• —Newsletter: your email address when you subscribe.
• —Join Our Team: your name, contact details, CV, and professional information when you apply for a job.
• —Partner With Us: your name, company, contact details, and partnership information.
• —Direct communication: anything you share with us by email, phone, or WhatsApp.

Information collected automatically:

When you visit our website, we use Google tools to collect basic technical information, such as your device type, browser, approximate location, and the pages you visit. This helps us understand how our website is used and improve it.

We do not intentionally collect sensitive personal data such as health, religious, or financial account information. Please do not share this type of information through our website.

3. How we use your information

We use your information only to:

• —Respond to your inquiries and prepare proposals and quotations
• —Schedule and hold consultations
• —Deliver our design and build services
• —Send you our newsletter, if you subscribed
• —Review job applications and partnership requests
• —Understand how our website is used and improve it
• —Meet our legal and regulatory obligations in the Kingdom

We will not use your information for any new purpose without informing you and, where required, asking for your consent.

4. Legal basis for using your information

We use your personal data based on:

• —Your consent, for example when you submit a form or subscribe to our newsletter. You can withdraw your consent at any time.
• —A contract, when we need your information to provide services you requested.
• —Legal obligations, when Saudi law requires us to keep or share certain information.
• —Our legitimate interests, such as keeping our website secure and improving our services, provided this does not override your rights.

5. Who we share your information with

We do not sell your personal data. We share it only when necessary, with:

• —Service providers who help us operate our business, such as website hosting, analytics, scheduling, newsletter, and data storage providers. They may use your information only to provide their services to us.
• —Project partners, such as suppliers or contractors working on your project, and only the information they need to do their part.
• —Government authorities, when required by law.

6. Transfers outside Saudi Arabia

Some of our service providers, including our website hosting and analytics providers, may store or process data outside the Kingdom. When this happens, we take reasonable steps to ensure your data is protected and that the transfer complies with the PDPL and its regulations.

7. How long we keep your information

We keep your personal data only for as long as needed for the purpose it was collected, or as long as required by Saudi law. When it is no longer needed, we securely delete it or make it anonymous.

8. Cookies

Cookies are small files that a website saves on your device to remember information about your visit. We use cookies through Google tools to understand how visitors use our website. You can block or delete cookies at any time through your browser settings. Blocking cookies will not stop our website from working.

9. How we protect your information

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. Access to your information is limited to team members who need it for their work. If a data breach happens that could harm you, we will notify the relevant authorities and, where required, notify you.

10. Your rights

Under the PDPL, you have the right to:

• —Be informed about how your personal data is collected and used
• —Access your personal data and request a copy
• —Correct any information that is inaccurate or incomplete
• —Request deletion of personal data we no longer need
• —Withdraw your consent at any time
• —Unsubscribe from our newsletter at any time using the link in any email

To make a request, email us at Hi@makan.design. We will respond within 30 days. We may ask you to verify your identity before we respond.

If you are not satisfied with how we handle your request, you can file a complaint with the Saudi Data & Artificial Intelligence Authority (SDAIA).

11. Children

Our website and services are intended for adults. We do not knowingly collect personal data from anyone under 18.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the effective date shown at the top.

13. Contact us

For any questions about this policy or your personal data, contact us at Hi@makan.design or +966 59 294 4072.